![]() Retrieve the MSRT log as follows, and post it in your next reply:ġ) Select the Windows key and R key together to open the "Run" functionĢ) Type or Copy/Paste the following command to the "Run Line" and Press Enter: Perform a scan and Click Finish when the scan is done. In the "Scan Type" window, select Quick Scan Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window Please copy/paste the content of that log in your next replyĭownload Microsoft's " Malicious Software Removal Tool" and save direct to the desktopĮnsure to get the correct version for your system. ![]() Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do itĪfter the restart, a log will open when logging in. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. Right-click on AdwCleaner.exe and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)Īccept the EULA ( I accept), then click on Scan Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…ĭownload AdwCleaner by Malwarebytes onto your Desktop. Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply To get the log from Malwarebytes do the following:Ĭlick on the Report tab > from main interface.ĭouble click on the Scan log which shows the Date and time of the scan just performed.Ĭlick Export > From export you have two options:Ĭopy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply When the scan completes quarantine any found entries. Go back to "DashBoard" select the Blue "Scan Now" tab. Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on. Open Malwarebytes, select > "settings" > "protection tab" ![]() The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Open FRST and press the Fix button just once and wait. It's important that both FRST and fixlist.txt are in the same location or the fix will not work. ![]() "Do not open that file when running FRST fix" Endpoint Detection & Response for Serversĭownload attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. ![]()
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